Shipping policy

Last Updated: July 18, 2026

At pokestore, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak shopping periods or new product releases, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Typical delivery estimates are:

  • Domestic Orders: 3–6 business days

  • International Orders: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on the shipping destination, shipping method selected, and the size and weight of your order.

Any applicable shipping charges will be displayed before your purchase is completed.

Order Tracking

When available, a tracking number will be emailed to you once your order has been shipped.

Tracking information may take up to 48 hours to become active after the package has been handed to the shipping carrier.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other government fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, delays, additional shipping charges, or delivery failures may occur.

Please contact us immediately if you need to update your shipping address before your order has been shipped.

Lost or Delayed Shipments

Although we work with reliable shipping partners, delays may occasionally occur due to customs processing, weather conditions, carrier issues, or other circumstances beyond our control.

If your shipment is significantly delayed, please contact our customer support team and we will assist you in investigating the shipment.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will review your request and work with you to provide an appropriate resolution.

Shipping Restrictions

Certain products may not be available for shipment to specific countries or regions due to shipping carrier limitations or local regulations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

pokestore

Email: contact@pokestore.shop

Phone: +1 (479) 345-1674

Address:
34 Sandyhill Rd
FULMER, SL3 0XP