Contact information

We're here to help! If you have any questions about your order, products, shipping, returns, or general inquiries, our customer support team is happy to assist you.

Customer Support

Email: contact@pokestore.shop

Phone: +1 (479) 345-1674

Mailing Address

pokestore
34 Sandyhill Rd
FULMER, SL3 0XP

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Response Time

  • Email: We aim to respond to all inquiries within 24 business hours.

  • Phone: During business hours, we'll do our best to answer your call promptly. If we're unavailable, please leave a voicemail with your name, phone number, and order number (if applicable), and we'll return your call as soon as possible.

Before Contacting Us

To help us assist you as quickly as possible, please include:

  • Your full name

  • Order number (if applicable)

  • A detailed description of your question or issue

  • Photos of the item if you're reporting damage or a product concern

We're Here for You

Whether you have a question before placing an order or need assistance after your purchase, we're committed to providing prompt and friendly customer support.

Thank you for choosing pokestore. We appreciate your business and look forward to assisting you.