Refund policy
Last Updated: July 18, 2026
At pokestore, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging with all included accessories, manuals, and promotional materials.
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Include proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
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Opened trading card packs or booster boxes.
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Products that have been used, altered, or damaged after delivery.
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Digital products, downloadable content, or gift cards (if offered).
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Clearance or final sale items, unless required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the item and its packaging.
After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.
Return Process
To request a return:
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Contact us at contact@pokestore.shop.
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Include your order number and reason for the return.
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Wait for return authorization and shipping instructions.
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Securely package the item and send it using the provided instructions.
Returns sent without prior authorization may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Return Shipping Costs
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If the return is due to our error (such as a damaged, defective, or incorrect item), we will cover reasonable return shipping costs where applicable.
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For all other eligible returns, the customer is responsible for return shipping costs unless otherwise required by law.
Original shipping charges are non-refundable except where required by law or when the return is the result of our error.
Exchanges
Exchanges are subject to product availability.
If a replacement item is unavailable, we may offer a refund or another appropriate solution.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the return procedure described in this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
pokestore
Email: contact@pokestore.shop
Phone: +1 (479) 345-1674
Address:
34 Sandyhill Rd
FULMER, SL3 0XP